1. Satisfaction Guarantee
At TesterPilot, we are committed to delivering high-quality Google Play closed testing services. We stand behind our work with a satisfaction guarantee. If we fail to deliver on our core commitments, we will provide a full refund.
2. Refund Eligibility
You may be eligible for a full or partial refund under the following circumstances:
- Service Not Delivered: If we fail to initiate your testing program within 48 hours of payment, you are eligible for a full refund.
- Testing Not Completed: If we are unable to complete the agreed testing period due to issues on our end, you will receive a prorated refund.
- Quality Issues: If the testing report does not meet the standards described in your plan, we will either redo the testing at no cost or provide a partial refund.
3. Non-Refundable Situations
Refunds will not be provided in the following situations:
- App rejection by Google Play due to policy violations unrelated to testing
- Change of mind after testing has commenced
- Issues caused by incorrect app setup or incomplete information provided by the client
- Delays caused by Google Play Console processing times or technical issues
- Testing completed as agreed but client is not satisfied with Google's review outcome
4. Refund Process
To request a refund:
- Contact us via WhatsApp at +8801883578517 or email support@testerpilot.com
- Provide your order details and reason for the refund request
- Our team will review your request within 3 business days
- If approved, refunds will be processed within 5-10 business days
5. Refund Method
Refunds will be issued using the original payment method. Processing times may vary depending on your payment provider.
6. Partial Refunds
In cases where services have been partially delivered, we may offer a prorated refund based on the percentage of work completed versus the scope of the agreed project.
7. Dispute Resolution
If you disagree with our refund decision, we encourage you to contact us to discuss your concerns. We are committed to resolving disputes fairly and amicably.
8. Contact Us
For any questions about our refund policy: